Effective Date: [Insert date]

1. Scope

Buyer Protection applies to purchases made and paid for on Gem Minted.

2. Covered Issues

Buyers may raise issues for:

• Item not received
• Item significantly not as described
• Suspected counterfeit items

3. Process

Buyers must first contact the Seller.

If unresolved, Buyers may escalate to Gem Minted for review.

4. Limitations

Buyer Protection does not cover:

• Buyer remorse
• Grading subjectivity
• Minor cosmetic differences clearly disclosed
• Shipping delays outside seller control

5. Resolution

Gem Minted may:

• Mediate disputes
• Recommend refunds or returns
• Restrict seller accounts in cases of repeated issues

Gem Minted does not guarantee outcomes and is not a party to the sale.