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This Returns & Refunds Policy explains how refunds and returns are handled on Gem Minted.

Gem Minted operates as a marketplace platform. All items are sold by independent third-party Sellers. Gem Minted does not own, inspect, or dispatch any products.

1. Responsibility for Returns & Refunds

All return and refund obligations rest solely with the Seller.

Sellers are legally required to comply with:

  • The Consumer Rights Act 2015
  • The Consumer Contracts Regulations (where applicable)

Gem Minted does not issue refunds directly and is not a party to the sales contract.

2. When Buyers May Request a Refund

Buyers may be entitled to a refund where:

  • An item is not received
  • An item is materially not as described
  • An item is confirmed or strongly suspected to be counterfeit
  • The item arrives damaged due to inadequate packaging

Refund eligibility depends on:

  • The product type
  • Evidence provided
  • Whether the issue breaches UK consumer law

3. Product-Specific Guidance (Examples)

The following are guidelines only. Sellers must clearly state their own return terms in listings.

A. Singles (Raw Cards)

Typical refund scenarios may include:

  • Incorrect card listed (wrong edition, language, or card)
  • Significant undisclosed damage
  • Incorrect condition grading beyond reasonable subjectivity

Returns may be refused for:

  • Minor wear consistent with stated condition
  • Buyer remorse
  • Subjective disagreements where grading was disclosed accurately

📌 Example Seller Requirement (to be expanded with photos):
 Sleeved + top loader + team bag, shipped in rigid packaging.

B. Sealed Products

Sealed items must:

  • Be factory sealed
  • Show no evidence of tampering
  • Match the product description exactly

Refunds may apply if:

  • The seal is broken prior to delivery
  • The wrong product is supplied
  • Significant damage affects collectability

Returns may be refused where:

  • The seal is broken after delivery
  • The item is opened by the Buyer
  • Damage occurred due to courier delays beyond Seller control (unless poorly packaged)

📌 Example Seller Requirement:
 Bubble wrap + protective box with no internal movement.

C. Graded Cards

Graded cards are sold as encapsulated by the grading company.

Refunds may apply if:

  • The wrong card or grade is supplied
  • The slab arrives cracked or damaged due to inadequate packaging
  • The card is confirmed counterfeit

Refunds are generally not applicable for:

  • Disagreement with grading standards
  • Buyer dissatisfaction with centring or aesthetics
  • Minor slab scuffs disclosed in listing photos

📌 Example Seller Requirement:
 Bubble wrap slab protector + boxed shipment.

4. Return Process

Buyers must:

  1. Contact the Seller directly via the platform
  2. Provide clear evidence (photos, tracking, messages)
  3. Allow the Seller reasonable time to respond

If unresolved, Buyers may escalate the issue through Gem Minted.

5. Platform Intervention

Gem Minted may:

  • Review evidence
  • Temporarily hold Seller payouts
  • Restrict selling privileges
  • Issue warnings or suspensions
  • Remove Sellers from the platform for repeat breaches

Gem Minted does not guarantee refunds or specific outcomes.

6. Abuse & Misuse

Abuse of the returns system by Buyers or Sellers may result in:

  • Account restrictions
  • Loss of Buyer Protection eligibility
  • Permanent account suspension